Refund policy

 

What Is Your Return Policy?

 

We are happy to offer returns and exchanges within 30 days of receiving your order.

If the product has been unopened and unused, you will receive a full refund, minus the shipping fee. If the product has been opened and used, a 20% restocking fee will be deducted from your refund amount.

We reserve the right to deny returns with more than 30% of the product used, or missing some part(s) of the item or packaging.

For returns on Beauty Devices please click here.

Original shipping or delivery charges, if any, are not refundable, unless your order or items were damaged/defective.

Items marked as final sale, or purchased with a gift card, are not eligible for return or exchange.

 

How Do I Begin The Return Process?

 

Please email our Customer Services Team at contact@ohbeauty.com with your order number, contact information, and reason for return or exchange.

 

Do I Have To Pay For Return Shipping?

 

Yes, you will be responsible to cover the cost of shipping us back your order, unless your order was damaged or the item(s) was defective.

If you prefer, we would be happy to provide a return label for you for $10.99 (deducted from your final refund).

 

What Is Your Exchange/Return Policy?

 

We have a 14-day exchange policy, meaning you have 14 days after receiving your order to request an exchange. Please note that items with more than 50% of the product used will NOT be eligible for an exchange.

If the product you are exchanging costs more than your original product, we will refund the balance to your original method of payment. If the product you are exchanging costs less, we will charge you for the additional cost.

For faster service, we recommend returning the initial product, and once that return has been processed, making a separate purchase for the new item.

Make sure your items are wrapped securely, preferably in the same outer packaging you received them in. Please keep your recorded delivery receipt as proof of postage.

Please mail your return or exchange to the following address:

Oh Beauty Inc. Attn: Returns
14261 Fern Avenue, Unit B
Chino California, 91710

We’ll be in touch within 1 - 3 business days of receipt of your package with your refund, replacement, or exchange details. Items returned to us without first requesting a return will not be accepted.

Once we’ve got your items, we’ll check them and process the return as quickly as possible. For refunds, we’ll reimburse you using your original payment method within 4-5 business days. During busy periods like the holidays, please allow a maximum of 14 working days for processing.

*Please note that all returns are shipped at the customer's risk and expense. Customers are responsible for ensuring that returned packages are properly packaged, shipped, and delivered to our facility. We strongly recommend using a trackable shipping service and purchasing shipping insurance for added protection.

If a return package is lost, stolen, damaged in transit, or otherwise not received by our warehouse, we are unable to process a refund, exchange, or store credit. Refunds can only be issued for returned items that are successfully delivered to and received by our facility.

How Soon Will I Receive My Refund?

 

We will notify you once we have received and inspected your return. If the return is approved, you will receive a refund back to your original payment method within 10 business days.

Items sent back to us without first requesting a return will not be accepted.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we have approved your return, please contact us at contact@ohbeauty.com.

 

 

How Do I Return My Beauty Device?

 

We are happy to offer returns/exchanges on all beauty devices within 30 days of receiving your order.

If the device has been unopened and unused, you will receive a full refund. If the device has been opened and used, a 20% restocking fee will be deducted from your purchase.

 

How Do I Return My Purelift Device?

PureLift devices are subject to a separate return policy established by the brand and must be followed:

https://therecoverylab.com/pages/returns-refunds

We also include a printed copy of the policy with your Purelift Device for you to review prior to opening.

Return Policy Details:

All return requests must be submitted via email within fourteen (14) days of purchase. If the device has been opened, a return fee will automatically apply.

After fourteen (14) days, all sales are final, and no refunds will be issued.

Return Fees:

PureLift Face: $99

PureLift Pro Series: $125

PureLift Pro Edition: $150

Purelift Face and Purelift Pro returns must be requested via email within (14) days of receiving your purchase. After (14) days, all sales are final and no refunds will be issued.

If the device has been unopened and unused, you will receive a full refund. If the device has been opened and used, a restocking fee will be deducted from your purchase:
To be eligible for a full refund, your item must be in the same condition you received. It must also be in the original packaging, with the charging cable, unopened serum and instructions.