We usually ship orders within 24 hours from the time the order is placed Monday - Friday. Orders placed on the weekend or holidays will ship the next business day. Continental US shipping usually takes 3-5 business days to arrive.
Standard Shipping: $5.99
Free on all orders over $100
Delivery within 3-7 working days.
Express 2-Day Shipping: $17.99
Delivery within 1-3 working days.
Standard Overnight: $49.99
Priority Overnight: $59.99
We typically process orders within 24 hours of the time they are placed, so usually, we cannot edit/cancel orders, but please email us at contact@ohbeauty.com and we'll do our best to make it happen!
Please ensure your shipping address is correct before placing your order. We are not responsible for packages shipped to incorrect addresses provided by the customer. Double-check your details to avoid any issues with your delivery!
If you entered an incorrect address by mistake, please email us ASAP at contact@ohbeauty.com with the correct address so we can make sure your package won't get lost.
If we count Canada, then we do ship internationally. We ship to Canada and United States, including Hawaii.
Typically when this happens, it means your package has not been scanned at some point along its journey. Reach out to us at contact@ohbeauty.com and we will work on next steps!
Please inspect your order upon reception and contact us immediately if the entire order or an item is defective or damaged at contact@ohbeauty.com.
If you received the wrong item, let us know as soon as possible so we can exchange it for the correct item.
We are happy to offer returns and exchanges within 30 days of receiving your order.
If the product has been unopened and unused, you will receive a full refund, minus the shipping fee. If the product has been opened and used, a 20% restocking fee will be deducted from your refund amount.
We reserve the right to deny returns with more than 30% of the product used, or missing some part(s) of the item or packaging.
For returns on Beauty Devices please click here.
Original shipping or delivery charges, if any, are not refundable, unless your order or items were damaged/defective.
Items marked as final sale, or purchased with a gift card, are not eligible for return or exchange.
Please email our Customer Services Team at contact@ohbeauty.com with your order number, contact information, and reason for return or exchange.
Yes, you will be responsible to cover the cost of shipping us back your order, unless your order was damaged or the item(s) was defective.
If you prefer, we would be happy to provide a return label for you for $7.99 (deducted from your final refund).
We have a 30-day exchange policy, meaning you have 30 days after receiving your order to request an exchange. Please note that items with more than 50% of the product used will NOT be eligible for an exchange.
If the product you are exchanging costs more than your original product, we will refund the balance to your original method of payment. If the product you are exchanging costs less, we will charge you for the additional cost.
For faster service, we recommend returning the initial product, and once that return has been processed, making a separate purchase for the new item.
Make sure your items are wrapped securely, preferably in the same outer packaging you received them in. Please keep your recorded delivery receipt as proof of postage.
Please mail your return or exchange to the following address:
Oh Beauty Inc. Attn: Returns
14261 Fern Avenue, Unit B
Chino California, 91710
We’ll be in touch within 1 - 3 business days of receipt of your package with your refund, replacement, or exchange details. Items returned to us without first requesting a return will not be accepted.
Once we’ve got your items, we’ll check them and process the return as quickly as possible. For refunds, we’ll reimburse you using your original payment method within 4-5 business days. During busy periods like the holidays, please allow a maximum of 14 working days for processing.
We will notify you once we have received and inspected your return. If the return is approved, you will receive a refund back to your original payment method within 10 business days.
Items sent back to us without first requesting a return will not be accepted.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we have approved your return, please contact us at contact@ohbeauty.com.
How Do I Return My Beauty Device?
We are happy to offer returns/exchanges on all beauty devices within 30 days of receiving your order.
If the device has been unopened and unused, you will receive a full refund. If the device has been opened and used, a 20% restocking fee will be deducted from your purchase.
PureLift devices are subject to a separate return policy established by the brand and must be followed:
https://therecoverylab.com/pages/returns-refunds
We also include a printed copy of the policy with your Purelift Device for you to review prior to opening.
Return Policy Details:
All return requests must be submitted via email within fourteen (14) days of purchase. If the device has been opened, a return fee will automatically apply.
After fourteen (14) days, all sales are final, and no refunds will be issued.
Return Fees:
PureLift Face: $99
PureLift Pro Series: $125
PureLift Pro Edition: $150
Purelift Face and Purelift Pro returns must be requested via email within (14) days of receiving your purchase. After (14) days, all sales are final and no refunds will be issued.
If the device has been unopened and unused, you will receive a full refund. If the device has been opened and used, a restocking fee will be deducted from your purchase:
To be eligible for a full refund, your item must be in the same condition you received. It must also be in the original packaging, with the charging cable, unopened serum and instructions.
PureLift devices (Face, Pro, Pro Edition, Glow) come with a 12-month warranty covering manufacturer defects, typically excluding the battery. The warranty applies to personal, daily use and requires product registration on the PureLift Lab website.
Key Warranty Details:
Coverage: 12 months for defects in materials or workmanship.
Exclusions: Batteries are usually excluded from the warranty coverage.
Registration: Products should be registered on the PureLift Lab website to activate the warranty.
https://pureliftlab.com/pages/product-registration?srsltid=AfmBOooJZ8kVZe0vaV_JPIRAF_uliyGlUEbrEtsJQMOIdZU1tiqzb7yQ
Luxurious, Results-driven Beauty. We curate award-winning and highly effective skincare brands to help transform your skin and elevate your everyday life.
Luxurious, Results-driven Beauty. We curate award-winning and highly effective skincare brands to help transform your skin and elevate your everyday life.
Luxurious, Results-driven Beauty. We curate award-winning and highly effective skincare brands to help transform your skin and elevate your everyday life.
Luxurious, Results-driven Beauty. We curate award-winning and highly effective skincare brands to help transform your skin and elevate your everyday life.
